Privacy policy

Your privacy is important to us. Our Privacy Policy is incorporated in this agreement and subject to these Terms and Conditions.

Privacy Policy

At, we are committed to protecting your privacy. We use the information you provide to secure your reservation.

At some point in the future, we may use the information we collect to occasionally notify you about important functionality changes to the Web site, new services, and special offers we think you’ll find valuable. If we do so, you’ll be provided an opportunity to unsubscribe from this mailing list. does not sell, trade, or rent your personal information to others. We may choose to do so in the future with trustworthy third parties, but you can tell us not to by sending a blank e-mail message to from the email you’d like removed. In addition, we also may market certain third party services through our site. If you accept the offer, we will pass your relevant personal information, including name to that third party. If you have previously requested that your personal information not be shared with third parties, but then later consent by accepting a third party marketing offer available through our site, we will share your contact and billing information with that specific third party.

Also, may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifying information. may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of, our users, or others.

We use Google Analytics’ third-party audience data such as age, gender and interests to better understanding the behavior of our website users and customers and work with companies that collect information about your online activities to provide advertising targeted to suit your interests and preferences. For example, you may see certain ads on this website or other websites because we contract with Google and other similar companies to target our ads based on information we or they have collected, including information that was collected through automated means (such as cookies and web beacons). These companies also use automated technologies to collect information when you click on our ads, which helps track and manage the effectiveness of our marketing efforts.

You may opt out of the automated collection of information by third-party ad networks for the purpose of delivering advertisements tailored to your interests, by visiting the consumer opt-out page for the Self-Regulatory Principles for Online Behavioral Advertising at, edit or opt-out your Google Display Network ads’ preferences at, and/or opt out of DoubleClick’s use of cookies by visiting the DoubleClick opt-out page or the Network Advertising Initiative opt-out page.

Cancellation Policy

We understand your travel plans may change, so we offer a simple cancellation policy. Regardless of whether you made your reservation online, via mobile app, or by dialing +41842105105, give us twenty four (24) hours’ notice prior to your pickup time, and we will give you a full refund using the website, mobile website, and the official mobile apps. Refunds normally show on your account within three (3) to five (5) business days. Credit card refunds are submitted to the financial institution within one (12) business day; check with your financial institution for more information. is unable to refund payment if cancelled with less than twenty four hours’ notice prior to pickup time or in the event of a no-showopt-out page.

Oversized and Extra Luggage Policy

Our luggage policy closely follows that of airlines. For each passenger, two checked bags (e.g. suitcase, duffel bag) and two carry-on items (e.g. diaper bag, laptop case, backpack, or purse) ride free!

Extra fees may apply in the following instances. Contact us for needs outside of those listed.

Excess/Oversized Baggage – CHF 20 fee per item

Checked bag exceeds 50 pounds (or approximately 23 kilograms). Total dimensions for your checked bag exceeds 80 inches when adding length, width, and height. Excessive size or number of bags may require an Exclusive reservation. Boxes – CHF 20 fee per item Excessive size or number of boxes may require an Exclusive reservation. Golf Clubs – Varies Counts toward your total number of checked items. (e.g. If you have one checked bag and one set of clubs, the clubs are free.) Bikes – Varies Exclusive reservation required. Box required. Skis and Snowboards – Varies Exclusive reservation required. Surfboards – Varies Exclusive reservation required.

Child Seat Policy

While laws vary from state-to-state, we support the strongest safety standard by recommending that small children five years and under be secured in a child restraint seat for transportation. If federal, state, or local law requires your child be secured in a child safety seat, please bring one as it is the parent’s or caregiver’s responsibility. We do not provide child restraint seats and likely will not be able to provide service without one. Learn more about safety restraint laws for your destination.

Service Animal Policy

Our policy regarding the transport of animals is designed to ensure adequate space for the kennel(s), your baggage, and the baggage of other passengers in our vans. All animals – excluding service animals – must be kenneled to board the vehicle. Kennel guidelines are as follows: Less than 25 pounds: Lap carrier permitted More than 25 pounds: Must be reserved as Non-Stop Van Per ADA requirements, the restrictions above do not affect service animals. Read more about accessible service. Travelers with pet allergies are advised that other passengers on your vehicle may be traveling with a pet or service animal. Best regards / Beste Grüsse